BMC Remedy Implementation
Devra’s BMC Remedy Implementation & Development offering covers a range of services, from OOTB installations to fully customised configurations. We also offer refactoring of existing installations to suit all business requirements, providing an agile approach to accelerating digital transformation to on-premise solutions, implementations across Security Domains and Cloud Implementations
Features
- Complete ITSM Implementation of any required modules
- Customisation Development to BMC Standards
- Integrations between ITSM Products and 3rd Party Suppliers
- Consultants upto DV allowing for Implementations into any Security Domain
- Ability to support entire infrastructure stack, as required
- Ability to work with an infrastructure partner, as required
Benefits
- Agile approach with focus on lean team structures, minimising cost
- Tailored solutions utilizing over 10 years of Defence ITSM experience
- Solution Alligned to Defence Digital OSM Solution
- Accredited across all Security Domains
Experts in implementation
Devra has rich experience in implementing BMC Software. The stakeholder mindset is what we bring to the table while implementing the BMC Software solution. Our mindset helps customer teams adapt better to the digital transformation. Our tools have been proven proficiently suited in all our implementations and support with all our clients. These tools have been developed using the extensive industry solution knowledge of our consultants, subject matter experts, and more importantly, the lessons learned from our past engagements. Our tools are designed to provide our clients with directly relevant and immediately leveraged deliverables that add value right from day one.
Our experts use BMC’s blueprint methodology for overall implementation project charters:
The objective of this phase is to coordinate and prepare both the Devra BMC Software implementation team and the customer team for the ensuing project.
Define the IT processes that the solution will support, and determine the configuration, data population, integration, and/or customisation activities that must occur to ensure that the solution supports these defined processes.
The objective of this phase is to create a solution design document including the data model, identifying required configuration settings, and identifying modifications or additions to the solution needed to accommodate specific functional requirements or integrate into other systems.
The Build phase includes all the work to be modeled in the UAT environment configuring, populating, modifying, or adding to the solution meeting business requirements.
The objective is ensuring the achievement of key success factors as per the SOW, signifying that the solution is ready for deployment.
The solution is ready to go live on the production servers for BMC Software implementations.